Privacy Policy
This Privacy statement sets out how Kiwi Cru Limited (‘Kiwi Cru’ or ‘we’ or ‘us’ or ‘our’) protects and uses any personal information you share with us by using this website and as a result of which use you may be identified. We have incorporated regulations arising from the General Data Protection Regulation (GDPR) into this statement and if we make any adjustments to our approach, we will always publish it here.
At Kiwi Cru, one of our main priorities is the privacy of our website visitors. This Privacy Policy document contains types of information that is collected and recorded by Kiwi Cru and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and registered visitors to our events. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
What Information we collect and store
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you sign up to receive our emails, we will ask for your contact information, including items such as name and email address.
While you visit our site, we’ll track:
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Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
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Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
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Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
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Send you information about your account and order
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Respond to your requests, including refunds and complaints
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Process payments and prevent fraud
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Set up your account for our store
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Comply with any legal obligations we have, such as calculating taxes
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Improve our store offerings
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Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
If you place a subscription order with us, for the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
Contact forms
When visitors send comments to us via our ‘contact us’ form, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
Like any other website, Kiwi Cru uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
View our full cookie policy here.
Embedded content from other sites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved. We use Shopify Analytics to analyse the use of our website, and to generate statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of our website. Shopify’s privacy policy is available here.
Who on our team has access
Members of our team have access to the information you provide us to help fulfil orders, process refunds and support you.
Our Security
How we protect your data:
We are committed to ensuring that your information is secure. We have electronic and physical systems in place to prevent unauthorised access or disclosure of your personal information and good procedures internally to prevent abuse.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or we are required to do so by law.
Who we share your data with
In the course of conducting a transaction with you, some of your personal information is likely to be shared with our Bank and delivery businesses. In these circumstances the partner entity is legally constrained from sharing the information with any other party other than if they are compelled to by law.
We use Shopify for our online store. You can read more about how Shopify uses your Personal Information here.
We share information with third parties who help us provide your orders and store services to you; for example DHL.
Payments
We accept payments through Apple Pay, Google Pay, Shop Pay and card payments through Shopify. When processing payments, some of your data will be passed to these services, including information required to process or support the payment, such as the purchase total and billing information. Please see full privacy policies for these payment providers below:
What rights do you have over your data
GDPR data protection rights:
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – you have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – you have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Changing your mind
If you want Kiwi Cru to remove your information or to stop communicating with you, or if you have any other queries relating to your data, please contact us at hello@kiwicru.com or call us on 07908 210 953, or use the form on our Contact Us page.
Last updated: 13/03/2025
